Support
How can we help?
Search the docs, ask the assistant, or open a ticket and a person on our team will reply by email.
AppSumo customers
Getting your lifetime deal set up
Redemption starts on AppSumo, not in Contral. Purchases, tier changes and refunds are all handled on AppSumo.
- Redeem your codeClick Activate on AppSumo, then sign in to Contral. Step by step guide.Read the guide
- Manage or upgrade your licenseChange tiers from your AppSumo products page. Your Contral account updates automatically.Open AppSumo
- RefundsRequested through AppSumo within 60 days of purchase.AppSumo help
Popular topics
All docs- Redeem your AppSumo codeActivate your AppSumo license on a new or existing Contral account, step by step, including email verification.
- Redemption errorsEvery AppSumo redemption error message, what causes it, and how to fix it.
- Upgrade or change your tierUpgrade or downgrade your Contral AppSumo tier on AppSumo; changes carry over to your account automatically.
- Usage limits & quotas explainedExact limits for every plan and AppSumo tier, when they reset, and what counts as a message, deep dive or session.
- Install the extensionInstall Contral in VS Code, Cursor, Windsurf, Antigravity, Kilo Code or VSCodium from the Marketplace, Open VSX or a VSIX file.
- Install the desktop IDEDownload and install Contral IDE: supported platforms, system requirements, first launch and automatic updates.
- Bring your own key (BYOK)Use your own OpenAI, Anthropic, Google, OpenRouter, Ollama or other API key in Contral, and BYOK limits by plan.
- Sign in & connect your accountSign in to Contral from the extension or desktop IDE with Google, GitHub or email, and fix common sign-in issues.
Contact
Talk to a person
Open a ticket and you'll get a confirmation email with a private link to follow the conversation. For AppSumo questions, include your license key if you have it.