Refunds & deactivation

AppSumo handles all refunds for the Contral lifetime deal. If AppSumo refunds your purchase, your AppSumo license is deactivated and your Contral account returns to the Free plan.

How to get a refund for the Contral AppSumo deal#

AppSumo offers a 60-day refund window on the Contral lifetime deal, counted from your purchase date.

1. Sign in to AppSumo and open appsumo.com/account/products↗.
2. Find Contral and follow AppSumo's refund option.
3. For help with the refund itself, use the AppSumo Help Center↗.

Contral can't issue, approve or speed up AppSumo refunds. Every refund is requested and processed on AppSumo, because AppSumo took the payment.

What happens to your Contral account after an AppSumo refund#

When AppSumo processes a refund, it tells Contral the license is deactivated. Contral then:

• Removes the lifetime tier from your Contral account. Your account falls back to the Free plan and its limits. See Usage limits & quotas explained.
• Marks the license as deactivated. A deactivated license can't be redeemed again; trying shows "This license has been deactivated".

Your Contral account itself is not deleted. You can still sign in, and your profile, learning progress and session history stay. Only the paid limits and features go away.

If you also want your account and data removed, you can delete it yourself. See Delete your account.

Refunds for Contral subscriptions bought on contral.ai#

The 60-day AppSumo policy applies only to purchases made on AppSumo. Monthly and annual plans bought directly on contral.ai follow Contral's own Terms of Service↗: a full refund within 7 days of purchase if you've used the product for less than 3 hours in total. Request it at contact@contral.ai with your account email and the reason.

Buying the AppSumo deal again after a refund#

A refunded license stays deactivated. If you buy the deal again, AppSumo gives you a new license. Your Contral account still remembers the old, deactivated license, so redeeming the new one on the same account shows "This account already has a different AppSumo license".

To avoid this, contact support before you redeem the new license. Tell us the email address of your Contral account, and we'll clear the old license so the new one can be linked.